Talk to the route lab
Support runs through the dashboard, so every ticket arrives already tied to your account, your IPs and your recent route tests. That means less back-and-forth and faster answers — no copying order numbers into an email thread.
Open a ticket from your dashboard
In-app support
Log in and use the support panel to open a ticket. Attach the route test or list the IPs in question and we can see the same data you do. If you don't have an account yet, create one first — it takes under a minute.
What to include
For routing questions, include the game and target region plus a proxied-vs-direct test. For billing or account questions, just the email on the account is enough. The more context you give up front, the faster we close the loop.
What to expect
Contact questions
Do I need an account to get support?+
How fast will I hear back?+
Can I get help choosing a carrier or region?+
Test the ping before you commit
Grab one real mobile IP for an hour, free — no card. Check the route to your game server and the latency you actually get, then scale up if it holds.